RETURN & EXCHANGES

RETURN & EXCHANGES

If you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. 

 

REVERSE PICK UP POLICY

Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • You can call us on 7093651110 or e-mail us at ashabiblestore@gmail.com within 10 days from the date of delivery.
  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.
  • Please ensure that returns will be accepted only in the case of damaged or incorrect product received by the customer 
  • We request you to maintain the original packaging of the items to be returned.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • Incase of return, the item should be sent by the customer to our warehouse, and the transport charges will be refunded to the customer.
  • After the receipt of item(s), your request for returns/exchanges would be processed.
  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

 

RETURN POLICY

Asha Books will accept returns only in the following cases:

  • Genuine quality issues.
  • Packages lost in transit.
  • In case Asha Books discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
  • In case Asha Books discovers that a wrong item has been shipped to you.

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CLAIMING REFUNDS

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Asha Books has erroneously sent you a wrong item / colour / size.

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Refunds will only be done in the following cases:

  • Genuine quality issues.
  • Packages lost in transit.
  • In case Asha Books discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
  • In case Asha Books discovers that a wrong item has been shipped to you.